Privacy Policy
Last updated: 13 June 2026
This Privacy Policy explains how Clear Signal Intelligence (Pty) Ltd, trading as BotExorcist, collects, uses, stores, shares, protects, and processes personal information and technical information in connection with the BotExorcist website, products, licences, downloads, dashboards, support services, diagnostic tools, checkout systems, account areas, documentation, and related services.
This Privacy Policy should be read together with our Terms and Conditions, Cookie Policy, Return and Refund Policy, Acceptable Use Policy, Website Disclaimer, and any product or checkout notices made available on the BotExorcist website.
By using the BotExorcist website, purchasing a licence, creating an account, contacting support, submitting diagnostic information, installing BotExorcist, or using our related services, you acknowledge that information may be processed as described in this Privacy Policy.
1. Who We Are
BotExorcist is owned and supplied by:
Clear Signal Intelligence (Pty) Ltd
Trading as: BotExorcist
Website: https://botexorcist.com
Privacy contact: privacy@botexorcist.com
Legal notices: legal@botexorcist.com
Support: support@botexorcist.com
Company registration number: [insert company registration number]
Business address: [insert business address]
Information Officer: [insert Information Officer name/contact if applicable]
For the purposes of this Privacy Policy, “we”, “us”, and “our” refer to Clear Signal Intelligence (Pty) Ltd, trading as BotExorcist.
2. Scope of This Privacy Policy
This Privacy Policy applies to information processed through:
the BotExorcist website;
product pages;
checkout pages;
licence systems;
account areas;
software download areas;
support forms;
billing and refund communications;
diagnostic reports;
system-status reports;
error reports;
documentation pages;
contact forms;
email communications;
analytics tools;
campaign tracking tools;
security tools;
and related online services.
This Privacy Policy also explains how certain technical information may be processed by the BotExorcist WordPress plugin when installed on a website.
3. Important Distinction: Customer Website Data
BotExorcist is a WordPress plugin installed on websites owned, operated, or controlled by customers.
When BotExorcist is installed on a customer’s WordPress website, the plugin may process technical visitor, request, traffic, bot, crawler, firewall, diagnostic, and behavioural information locally within that customer’s WordPress environment.
In many cases, this information remains on the customer’s own website, database, server, or hosting environment and is controlled by the customer.
Clear Signal Intelligence (Pty) Ltd does not automatically become responsible for all visitor data processed locally on every customer website simply because BotExorcist is installed.
Where a customer enables diagnostic reporting, submits support information, sends an error report, connects a licence service, requests support, exports evidence, or otherwise sends information to us, Clear Signal Intelligence (Pty) Ltd may receive and process the submitted information for the purposes described in this Privacy Policy.
Customers who install BotExorcist on their own websites or client websites are responsible for their own privacy notices, cookie notices, lawful basis, data protection compliance, user notices, client permissions, retention choices, and configuration decisions.
4. Information We May Collect
Depending on how you interact with BotExorcist, we may collect or process different categories of information.
4.1 Website Visitor Information
When you visit the BotExorcist website, we may process:
IP address;
browser type;
device information;
operating system information;
pages visited;
referrer URL;
timestamps;
session information;
cookie identifiers;
analytics identifiers;
campaign identifiers;
security signals;
form interaction data;
and similar website usage information.
This information may be collected through server logs, cookies, analytics tools, security tools, forms, campaign tracking tools, or similar technologies.
4.2 Customer, Billing, and Account Information
When you purchase, register, download, activate, or manage a BotExorcist product or licence, we may process:
name;
business name;
email address;
billing address;
country;
VAT or tax details where applicable;
order number;
invoice number;
payment status;
licence type;
licence key or licence identifier;
subscription status;
renewal status;
refund status;
account login details;
support entitlement;
and communication history.
Payment information may be processed by third-party payment processors or payment gateways. We do not need to store full payment card details unless expressly stated by the relevant payment provider or required for lawful business records.
4.3 Support and Communication Information
When you contact us, request support, request a refund, submit a form, send an email, or communicate with us, we may process:
your name;
email address;
business name;
website URL;
message contents;
support request details;
screenshots;
logs;
files;
diagnostic information;
order details;
licence details;
technical notes;
and any information you choose to provide.
You should not send passwords, private keys, API secrets, payment card details, unrelated confidential records, or unnecessary personal information through support forms or diagnostic reports.
4.4 Licence and Product Usage Information
To manage product access, licence activations, updates, downloads, support access, and licence enforcement, we may process:
licence key or licence identifier;
licence status;
product version;
activation status;
website domain or site URL;
number of activations;
date of activation;
date of deactivation;
product plan;
update entitlement;
download history;
subscription status;
and related technical licence information.
This information helps us provide software access, manage subscriptions, prevent licence abuse, deliver updates, and enforce licence terms.
4.5 Plugin Diagnostic and Error Information
Where enabled, submitted, or required for support, BotExorcist may send or allow you to submit diagnostic reports, crash reports, fatal-error reports, debug exports, compatibility checks, or system-status information.
These reports may include:
website domain or site URL;
BotExorcist version;
licence status or licence type;
WordPress version;
PHP version;
database version;
server type;
hosting environment indicators;
active theme name;
active plugin list;
relevant BotExorcist settings;
PHP memory limits;
WordPress debug status;
error messages;
fatal error details;
stack traces;
request path connected to the error;
timestamp of the error;
admin-provided notes;
and other technical information reasonably necessary to diagnose the issue.
Diagnostic information is used for product improvement, compatibility review, support, debugging, stability monitoring, and security review.
Diagnostic reports should not include passwords, API secrets, private keys, payment information, personal form contents, or unrelated sensitive records.
4.6 Customer Website Traffic Data Processed by the Plugin
When BotExorcist is installed on a WordPress website, the plugin may process technical traffic, bot, crawler, and behavioural data for the purpose of monitoring, classifying, reporting, and protecting website traffic.
Depending on the customer’s settings, this may include:
IP addresses;
user agents;
request paths;
timestamps;
referrers;
query strings;
404 events;
robots.txt behaviour;
sitemap requests;
crawler information;
bot signals;
honeypot events;
click markers;
scroll markers;
dwell-time signals;
no-human-signal events;
paid-click markers;
form-related signals;
blocked-request events;
allowlist and blocklist entries;
CIDR and ASN information;
geolocation indicators;
and related security or traffic intelligence.
This information is generally processed inside the customer’s own WordPress environment unless it is sent to Clear Signal Intelligence (Pty) Ltd through diagnostics, support, licence services, connected services, exports, or other submission methods.
Customers are responsible for deciding how they configure BotExorcist and how long they retain website traffic data in their own systems.
4.7 Marketing and Campaign Information
Where you interact with marketing campaigns, affiliate links, advertisements, emails, or promotional pages, we may process:
campaign source;
referrer;
landing page;
utm parameters;
affiliate identifiers;
email engagement information;
subscription preferences;
and similar marketing attribution information.
This helps us understand which campaigns, pages, links, or referrals led visitors to BotExorcist.
4.8 Cookies and Similar Technologies
We may use cookies, pixels, tags, scripts, analytics identifiers, local storage, session storage, log files, security identifiers, checkout identifiers, licence-session identifiers, and similar technologies.
For more information, please read our Cookie Policy.
5. How We Use Information
We may use information for the following purposes:
to provide the BotExorcist website;
to process purchases;
to provide software downloads;
to activate and manage licences;
to provide updates;
to manage subscriptions;
to issue invoices;
to process refunds where applicable;
to provide support;
to respond to enquiries;
to investigate technical issues;
to process diagnostic reports;
to improve BotExorcist compatibility;
to improve product stability;
to improve website performance;
to improve product features;
to detect licence abuse;
to prevent fraud;
to protect our website and systems;
to analyse website usage;
to measure campaigns;
to comply with legal obligations;
to enforce our Terms and Conditions;
to protect our rights, customers, product, systems, licence infrastructure, and business;
and to communicate important product, billing, support, security, or policy information.
6. Lawful Grounds for Processing
We process personal information only where we have a lawful reason to do so.
Depending on the context, we may process information because:
you have consented to the processing;
processing is necessary to provide products, licences, downloads, subscriptions, support, or services requested by you;
processing is necessary to perform or prepare for a contract with you;
processing is necessary to comply with a legal obligation;
processing is necessary to protect our legitimate interests, including product security, licence enforcement, fraud prevention, support, diagnostics, business operations, and product improvement;
processing is necessary to protect your legitimate interests, including account security, licence access, support, and product delivery;
or processing is otherwise permitted by applicable law.
Where consent is required, you may withdraw consent where applicable, but this will not affect processing that occurred before withdrawal or processing that is required for another lawful reason.
7. Direct Marketing
We may send product updates, service messages, renewal notices, billing notices, support messages, security notices, and other operational communications related to BotExorcist.
Where permitted by law, we may also send marketing communications about BotExorcist, related products, updates, offers, or services.
You may unsubscribe from marketing emails where an unsubscribe option is provided.
Operational, transactional, security, billing, licence, legal, or support messages may still be sent where necessary, even if you opt out of marketing communications.
We do not sell your personal information to advertisers.
8. Sharing of Information
We may share information with trusted service providers where necessary for the purposes described in this Privacy Policy.
These may include:
hosting providers;
email providers;
payment processors;
checkout providers;
licence management providers;
analytics providers;
security providers;
fraud prevention providers;
support tools;
development contractors;
professional advisers;
accountants;
legal advisers;
and other service providers that help us operate BotExorcist.
We may also share information where required to:
comply with law;
respond to lawful requests;
enforce our Terms and Conditions;
protect our rights;
prevent fraud or abuse;
protect customers;
protect our systems;
investigate security incidents;
process payments or refunds;
or respond to legal, regulatory, payment processor, or platform requirements.
We do not sell personal information.
9. Third-Party Services
BotExorcist may use or interact with third-party services such as payment processors, analytics providers, hosting providers, CDN providers, security tools, email providers, support tools, licence systems, embedded content providers, and marketing tools.
Third-party services may process information according to their own privacy policies, cookie policies, terms, and security practices.
We are not responsible for the privacy practices of third-party websites, platforms, payment processors, or services that we do not control.
10. International Transfers
Some service providers, hosting systems, email systems, analytics tools, payment processors, support tools, or technical providers may be located outside South Africa or may process information in other countries.
Where information is transferred or processed outside South Africa, we will take reasonable steps to ensure that appropriate safeguards are used where required by applicable law.
By using BotExorcist, submitting information, purchasing a licence, requesting support, or enabling services that involve third-party providers, you acknowledge that information may be processed in countries other than your own.
11. Data Retention
We keep information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.
Retention periods may vary depending on the type of information and the reason it is held.
We may retain:
customer account records for as long as the account or licence remains active;
billing and invoice records for tax, accounting, and legal purposes;
support communications for support history and dispute resolution;
licence records for licence management and abuse prevention;
diagnostic reports for debugging, product improvement, and stability monitoring;
security logs for fraud prevention and system protection;
marketing preferences until changed or unsubscribed;
and legal records where necessary to protect rights or comply with obligations.
Customer website traffic data stored locally by the BotExorcist plugin is controlled by the customer and may be retained according to the customer’s plugin settings, website settings, hosting environment, database retention settings, or internal policies.
12. Security
We take reasonable technical and organisational measures to protect information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These measures may include access controls, authentication controls, secure hosting practices, encryption where appropriate, backups, monitoring, internal access restrictions, and security review.
No website, plugin, server, database, transmission, email system, or online service can be guaranteed to be completely secure.
You are responsible for protecting your own account credentials, website access, licence access, WordPress installation, hosting environment, backups, server security, and administrator accounts.
13. Your Rights
Depending on your location and the law that applies, you may have rights to:
ask whether we hold personal information about you;
request access to personal information we hold about you;
request correction of inaccurate, outdated, incomplete, or misleading information;
request deletion or destruction of information where legally applicable;
object to certain processing where legally applicable;
withdraw consent where processing is based on consent;
request restriction of certain processing where legally applicable;
unsubscribe from marketing communications;
and lodge a complaint with the relevant data protection authority.
To exercise privacy rights, contact us at privacy@botexorcist.com.
We may need to verify your identity before responding to certain requests.
Some rights may be limited by law, contractual obligations, security requirements, fraud prevention, legal claims, accounting requirements, tax requirements, licence records, or other lawful reasons.
14. Children
BotExorcist is not intended for children.
We do not knowingly market to children or knowingly collect personal information from children through the BotExorcist website.
If you believe a child has provided personal information to us, contact us at privacy@botexorcist.com so we can review the matter.
15. Customer Responsibilities
If you install BotExorcist on your own website or on a client website, you are responsible for:
having authority to install and use the plugin;
informing website users where required;
updating your own privacy policy where required;
updating your own cookie policy where required;
selecting lawful plugin settings;
managing retention of local logs;
reviewing what data is captured;
reviewing what data is exported;
reviewing what data is submitted to support;
reviewing diagnostic settings;
obtaining client permission where required;
and complying with privacy, cookie, data protection, consumer, advertising, platform, and contractual obligations.
If you are an agency, consultant, developer, web-care provider, PPC manager, SEO provider, or security provider, you are responsible for ensuring that your client understands how BotExorcist may process technical website data.
16. Support, Diagnostics, and Submitted Files
When you request support or submit diagnostic information, you are responsible for ensuring that you are authorised to send the information.
Do not submit passwords, private keys, API secrets, payment card details, personal form contents, private customer records, unrelated confidential documents, or unnecessary sensitive information.
If you submit screenshots, logs, exports, database records, or diagnostic files, you should review them first and remove unnecessary personal or confidential information where possible.
By submitting support or diagnostic information, you authorise us to process it for support, debugging, compatibility review, product improvement, security review, and operational purposes.
17. Legal Requests and Protection of Rights
We may process, preserve, or disclose information where reasonably necessary to:
comply with law;
respond to lawful requests;
protect our rights;
protect our customers;
protect our systems;
enforce our Terms and Conditions;
investigate fraud;
investigate abuse;
detect licence circumvention;
defend legal claims;
recover unpaid amounts;
respond to payment disputes;
or prevent harm.
18. Business Changes
If Clear Signal Intelligence (Pty) Ltd undergoes a business change, such as restructuring, merger, acquisition, sale of assets, transfer of product ownership, financing, insolvency process, or similar transaction, information may be transferred or disclosed as part of that process, subject to applicable law.
19. Links to Other Websites
The BotExorcist website may contain links to third-party websites, payment pages, documentation, embedded content, social pages, support services, or external resources.
We are not responsible for the privacy practices, security, content, policies, terms, availability, or actions of third-party websites or services.
You should review the privacy policy of any third-party service you use.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updates may be made because of changes to our website, products, software, licences, support systems, diagnostics, cookies, analytics tools, payment systems, service providers, legal requirements, or business operations.
The latest version will apply from the date it is published on the website.
Continued use of BotExorcist after changes means you acknowledge the updated Privacy Policy.
21. Complaints
If you have a privacy concern, please contact us first so we can try to resolve it.
Privacy contact:
You may also have the right to lodge a complaint with the relevant data protection authority, including the Information Regulator in South Africa where applicable.
22. Contact Details
For privacy questions, access requests, correction requests, deletion requests, objections, complaints, or data protection enquiries, contact:
Clear Signal Intelligence (Pty) Ltd
Trading as: BotExorcist
Website: https://botexorcist.com
Privacy: privacy@botexorcist.com
Legal notices: legal@botexorcist.com
Support: support@botexorcist.com
Company registration number: 2026/445287/07
Business address: Salt River, Cape Town, South Africa
Information Officer: Peter Berner